Merchandise fulfilment

Where: Operations → Merchandise

What was ordered, what to order, what to pack, and what has been sent. The screen summarises order lines, units, revenue and pending fulfilment.

Demand

Everything ordered, aggregated by item and size.

This is the number you give your manufacturer. Take it after your profile update deadline, which is precisely why that deadline exists — sizes must stop moving before you order.

Add your own contingency for damages and replacements. The platform reports what was ordered, not what you should manufacture.

Packing

Order lines organised for packing.

Work from this screen rather than from a spreadsheet exported some days ago. Late registrations, refunds and size corrections all move the target, and a stale export means packing boxes that no longer match reality.

Delivery status

Mark lines as sent as you dispatch them.

Keep it current. "Has mine been sent?" is one of the highest-volume questions you will get after an event, and this is the only thing that answers it. Marking a batch retrospectively at the end of the week means a week of not being able to answer.

Refunded lines

A removed line shows as refunded rather than disappearing, so the packing list and the financial record continue to agree.

Do not treat a refunded line as something to pack.

→ Transactions and refunds

Exporting

Merchandise data can be exported as CSV for your manufacturer or fulfilment partner.

Send the export, not a screenshot, and note the date you took it. If you place the order and then take late registrations, you will need to know exactly what the original order covered.

A working sequence

1. Profile update deadline passes — sizes are final.
2. Take the demand figures, add contingency, place the order.
3. Stock arrives; check it against what you ordered.
4. Pack from the packing view.
5. Mark as sent as you go.
6. Handle stragglers — late registrations, replacements, address corrections.