Items and SKUs

Where: Rewards → All SKUs

A SKU is one purchasable thing, including its variant — a medium jersey rather than the jersey in general. Sizes are tracked separately because stock is tracked separately.

Core and add-on SKUs

The screen separates Core SKUs from Add-on SKUs.

Core is the main item a participant receives. Add-on is an extra bought alongside one. Put an item in the group that matches how participants think about it, because that is how it will be presented to them.

Basic details

Name, description, price and image. The description is what participants read when deciding — say what it is, what it is made of, and how it fits.

Dependent SKUs

An add-on can depend on a core SKU: it is only offered to people who bought that core item.

Use it whenever an extra only makes sense with something else. A matching arm-warmer set that depends on the jersey cannot be bought by someone who did not buy the jersey, which saves you a refund conversation later.

Sizing

Turn Enable Sizing on for anything with sizes.

Each size then carries its own stock. You can sell out of medium while large remains, which is what actually happens — demand is never evenly distributed, and a single pooled stock number hides the problem until someone complains.

Publish a size guide

Put measurements where participants choose the size, not behind a link. Sizing complaints are the most common merchandise support load, and almost all of them come from people who guessed.

Quantity limits

Max Quantity caps how many of an item one participant may buy.

Set it for anything scarce. Without a cap, one enthusiastic order can take a meaningful share of a limited run.

Country restrictions

Allowed Countries limits an item to specific countries, and Country-Specific Pricing lets the price differ by country.

Use restrictions where shipping cost or customs makes an item impractical to send. It is better to not offer an item than to sell it and then explain why it cannot be delivered.

Customisation

Enable Customization lets participants personalise an item — a name on a jersey, for instance.

Two consequences worth planning for: personalised items generally cannot be resold if something goes wrong, and they take longer to produce. Close customisation earlier than you close ordinary merchandise.

Default Checked

Pre-selects an item during registration.

Use sparingly and honestly. Pre-selecting a free included item is helpful. Pre-selecting a paid extra means some participants pay for something they did not consciously choose, and those become refund requests and complaints.

Reordering and deleting

Items can be dragged into the order participants see. Put the item you most want bought first.

An item somebody has already purchased cannot be deleted — the platform refuses. That protects your transaction history. Stop offering it instead.