General settings

Where: Setup → General

The identity of your event: what it is called, where it lives, how it behaves, and who can join.

Set this screen up first. Two settings here — mode and timezone — change how everything else on the platform behaves, so getting them right at the start saves rework.

Event identity

Event Name

The public name of your event, exactly as participants should see it. It appears on the website, in emails, on certificates and in share text.

Write it the way you want it read. If your event is "Ride for Good 2026", that is the name — not "ride-for-good" or "RFG26".

You can change it at any time and it updates everywhere.

Hashtag

The social tag shown next to share buttons on the public site. Enter it without the # — the platform adds that.

Optional. Leave it empty if you are not running a social campaign.

URL Slug

The part of the web address that identifies your event.

Changing the slug breaks existing links

The old address stops working the moment you save. Anything already shared — posters, emails, social posts, a partner's website — leads nowhere. Set the slug before you publish a single link, and treat it as fixed afterwards.

Use lowercase words separated by hyphens. Keep it short enough to say out loud.

Description

A short summary of the event. Used where the platform needs a sentence about your event without you writing one specifically — listings, previews and some share cards.

This is not your landing page copy. That lives in Website and pages.

Event Mode

The most consequential setting on this screen. It decides which features are available and which are switched on by default.

Mode	Use it when	What you get
Standard	A one-off event with fixed start and end dates	Registration, activities, leaderboard, rewards
Seasonal	Several sub-events under one parent	The above, plus a season builder
Donation	Fundraising is the point of the event	The above, plus pledges, donation pages and fundraising goals

Seasonal mode

Choosing Seasonal adds a Seasons builder below the mode picker. Each season has:

• Season Name — what participants see it called
• Start Date and End Date — when it runs
• Finisher (km) — the distance that counts as finishing that season

Add one row per season. They run in sequence under the same event, sharing one registration and one participant list.

Changing mode later

Possible, but avoid it once anyone has registered. Mode has already shaped their signup, their profile page and what the leaderboard shows them. Changing it afterwards leaves existing participants in a state configured for a different kind of event.

Before anyone registers, change it freely.

Access and visibility

Public or private

Event Type decides who can register.

• Public — open to everyone.
• Private — restricted to people you allow.

Choosing Private reveals two fields:

• Accepted Email Addresses — specific addresses that may register. Use for a small, known list.
• Accepted Domains — any address at these domains may register. Use for corporate events: allow yourcompany.com and every employee qualifies without you listing them.

You can use both together. Anyone not matching either is turned away at signup.

Private is not the same as hidden

A private event can still be listed and visible. Private controls who can register; Show on Event Listing controls who can find it. A corporate event usually wants private and unlisted.

Show on Event Listing

Whether the event appears in the public list of events on the platform.

Off means the event is reachable only by direct link. Use this for soft launches, corporate events, and anything you do not want discovered before you announce it.

Contact and timezone

Contact Email

Where participant replies go. Shown publicly and used as the reply-to on outgoing email.

Use a monitored shared mailbox, not a personal address. Participants will use it.

Timezone

The timezone every date on this event is interpreted in.

Set this before you enter any dates

Every deadline you set is stored against this timezone. Changing it later shifts every date you have already entered — registration deadlines, the event start, everything. Get it right first.

Set it to the timezone the event physically happens in, not where you are sitting.

Email Forwarding

Forwards participant replies to your contact address. Leave it on unless you have a reason not to — off means replies go nowhere.

Integrations

Togoparts Challenge ID

Links this event to its corresponding Togoparts challenge, so activities and leaderboard entries connect to the right place.

This is normally set by your technical contact during setup. If it is empty and your leaderboard is not populating, that is the first thing to check — see Troubleshooting.

What to do next

• Host and organiser — who is running this, as participants see it
• Dates and deadlines — now that the timezone is set