Merchandise at signup

Where: Registration → Registration Form → Merchandise

Selling items — jerseys, medals, bibs, packs — as part of the signup flow, so participants buy at the moment they are most committed.

Merchandise sold here is bought during registration. Items sold to people who have already registered are upgrades instead.

What has to exist first

Set up the items themselves in Rewards before you can offer them here. That is where prices, sizes, stock limits and images live. This tab decides which of them appear during signup and how they are presented.

→ Rewards and merchandise

Where it sits in the flow

Adding merchandise turns registration into a multi-step flow: details, then items, then payment.

That is the right order. Asking someone to choose a jersey size before they have committed to entering adds friction to the decision that matters most.

Sizing

If you are shipping anything sized, get sizing right at signup — chasing it afterwards by email has a poor response rate and a hard deadline.

Two things make this work:

• A size guide participants can actually see at the moment of choosing, not linked from a page they will not open.
• A Profile Update Deadline before your manufacturing order. Otherwise people change their size after the order has gone in.

Stock

Stock limits are set per item in Rewards. When an item runs out it stops being offered.

Decide in advance what should happen when something sells out, because it will happen at the worst time. Usually: let registration continue without the item rather than blocking entry.

Testing

Register yourself and buy something. Check:

• The item, size and quantity are correct in Participants.
• The amount charged matches the price plus any shipping.
• The confirmation email lists what was bought.
• The success page variant for merchandise buyers reads correctly.

The last one is easy to miss, because it only appears when something was actually purchased.

Refunds and changes

Removing a purchased item from an order marks the line refunded rather than deleting it, so the transaction history stays intact and reconcilable.

That is deliberate. Never resolve a merchandise problem by deleting the record — your payment provider still has the transaction, and the two must agree.

→ Payments