Discounts and instructions

Where: Rewards → Reward Discounts and Rewards → Reward Instructions

Quantity pricing, and the copy that surrounds your items.

Quantity discounts

Set a Condition and Quantity that trigger a Discount % — buy three, get a percentage off.

Useful for teams and families ordering together, and for shifting stock in sizes that are not moving. Model the maths before switching one on: a discount that triggers at a quantity most people were going to buy anyway costs you margin without changing behaviour.

Quantity discounts and coupons can both apply to the same order. Check what a realistic basket actually costs with both in play before you launch either.

Core reward instructions

The copy participants read when choosing their main item.

Cover the things that generate support email:

• How it fits, with measurements.
• When it will arrive, or when it will be collected.
• What cannot be changed later, and by when. Say the date.

Written well, this page removes most of your merchandise correspondence. Written vaguely, every omission becomes an email you answer individually.

Add-on instructions

The copy shown alongside extras.

State clearly what each add-on depends on. If the arm-warmers require the jersey, say so here — otherwise someone chooses them, finds they are unavailable, and writes to ask why.

Where this copy appears

These instructions are shown during registration and in the upgrade flow, and are used as the introduction to the upgrade journey.

That means they are read by people who have already paid once and are deciding whether to pay again. Vagueness here costs you upgrade revenue directly.